Help & Support
Everything you need to get your team from signup to their first verified visit.
Getting started in 5 steps
1
Create your account
Sign up with your company name and a work email — verified by a one-time code.
2
Import your outlets
Upload a CSV of customers, or add them one by one from the admin panel.
3
Invite your team
Add reps, managers, warehouse and delivery staff with the right role each.
4
Build a route
Assign outlets to a rep for a given day, in the sequence they should visit.
5
Install the mobile app
Reps check in from the field — the dashboard starts filling with real data.
Frequently asked questions
No. Check-ins, visits, orders, and complaints all work with zero signal — they queue locally and sync automatically the moment a connection returns.
The server computes the real distance between the rep's check-in location and the outlet's registered coordinates. Out-of-range check-ins are flagged for manager review, not silently trusted.
Yes — upload a CSV during onboarding or anytime after from the admin panel. Duplicate and missing-GPS rows are flagged before import.
You choose a plan that fits your team size. No auto-charge without you selecting a plan first — we'll reach out before the trial ends.
No, and it's not meant to. Byapar Sayogi handles field execution — visits, orders, dispatch, delivery, complaints. It deliberately stays out of accounting, payroll, and billing.
Yes — our support team works in both Nepali and English.